Terms and conditions

1. Provider and contact

Elite Bikes Jávea, Alexander Aust, NIF X4664461S, Avenida de la Fontana 4, Local 34, 03730 Jávea / Xàbia, Alicante, España. +34 965 04 71 70 · admin@elite-bikes.com.

2. Plans and prices

Elite Bike Care covers one person and the bike registered at signup. The amounts below are the total prices payable, including applicable taxes. Annual and six-month options have different prices and each includes the stated number of Basic Services for its paid period.

3. Included service

Each service included in a plan is our Basic Service, currently priced at €35 individually. Other service packages, replacement parts, consumables and additional repairs are excluded. We agree any extra paid work with you beforehand. Details of our workshop services are available on our service page.

The included Basic Services may be used at any time during the relevant paid 6- or 12-month period. Unused services do not carry over into the next paid period and are not redeemable for cash. After each successful renewal payment, the service allowance specified for the new paid period is made available again. Appointments are arranged with the workshop in advance. If you request an available service with reasonable notice before the end of the paid period and we cannot offer a suitable appointment within that period, we will arrange a replacement appointment without you losing that entitlement.

4. 50% discount on Bike Storage

All three plans include 50% off the regular Bike Storage rate for the registered bike while the subscription is active and paid. Storage requires prior agreement and is subject to available space. The discount cannot be combined with long-term offers or other discounts. Battery care, cleaning, collection and other extras are charged separately. The storage discount does not depend on how many included Basic Services have already been used in the current paid period. The subscription does not reserve storage space.

More about Bike Storage

4a. Discounts on additional workshop services

Basic does not include an extra discount on labour or parts. Plus gives 10% off additional paid labour. Premium gives 10% off additional paid labour and 10% off replacement parts. These items are not included in the subscription fee and are charged separately with the applicable discount. Discounts apply to the registered bike while the subscription is active and paid. Included Basic Services are not charged again.

5. Registration, payment and renewal

You can correct your details or abandon registration before paying. The contract is concluded when payment is successfully completed through Stripe. Your membership number is displayed after payment confirmation. The selected amount is charged in advance and then automatically at the agreed frequency: annually or every six months. Six-month plans renew for another six months; annual plans renew for another year. There is no additional minimum commitment beyond the relevant paid period.

Benefits are unavailable while a missing or failed payment is being resolved. Contact us if your status is unclear despite a successful payment. Any later price change will not apply retrospectively to a paid period and will be communicated before an affected renewal.

6. Cancellation

You may cancel automatic renewal at any time before the next renewal by emailing admin@elite-bikes.com or visiting the shop. Provide your name and, if possible, your membership number. We will confirm cancellation. Your subscription continues until the end of the paid period and will not be charged again thereafter. Ordinary cancellation alone does not trigger a partial refund for the current period. Statutory withdrawal, refund and exceptional termination rights remain unaffected.

7. Withdrawal from an online contract

As a consumer, you may withdraw from this online contract within 14 days of conclusion without giving a reason. Send a clear statement to the postal or email address above before the deadline. Using the following model is optional.

I hereby withdraw from my Elite Bike Care contract. Contract date: …; Name: …; Address: …; Membership number, if available: …; Date: …; Signature only for a paper notice.

Following a valid withdrawal, we will reimburse payments received within 14 days of receiving your notice, using the same payment method unless otherwise agreed, without reimbursement fees. If you wish to use services during the withdrawal period, expressly arrange this with us. A proportionate charge for services already supplied is only applicable where the legal requirements are met. Registration alone does not waive your withdrawal right.

8. Complaints and statutory rights

For any problems, contact admin@elite-bikes.com or the shop. Statutory rights relating to defective or unprovided services remain unaffected. Spanish law applies subject to mandatory consumer protections. Court jurisdiction follows the applicable legal rules.

Use your browser's print function to save these terms as a PDF. Read our Bike Care privacy notice for information about registration data.